Squarerigger Inc. Terms of Service

Last Updated: January 17, 2026

If you signed a separate Cover Page to access the Cloud Service with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Cloud Service.

This Agreement is between Squarerigger Inc. and the company or person accessing or using the Cloud Service. This Agreement consists of: (1) an applicable Order Form or signed quote and (2) the Framework Terms defined below.

If you are accessing or using the Cloud Service on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Cloud Service, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.

Order Form Summary

Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1 (https://commonpaper.com/standards/cloud-service-agreement/2.1/), which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.

Cloud Service: Squarerigger Fleet Maintenance Management Platform is a hosted, subscription-based SaaS solution that enables fleets to manage maintenance operations, equipment, preventive maintenance, work orders, parts, and reporting through a secure, web-based platform, with optional analytics, integrations, and services as specified in the Order Form.

Subscription Period: 1 year(s) 

Subscription Start Date: The Subscription Period and billing will commence on the earlier of (a) the date the Cloud Service is made available for Customer’s productive use following Onboarding Completion, or (b) ninety (90) days after the Order Date, unless otherwise specified in the applicable Order Form or signed quote.

Cloud Service Fees:

Fees for the Cloud Service are as set forth in the applicable Order Form or signed quote, which specifies subscription fees, billing frequency, and any applicable implementation, onboarding, or add-on services.

Effective Date: The date Customer first accepts this Agreement, whether by signing an Order Form or signed quote, or by accessing or using the Cloud Service.

Payment Process:

Provider will invoice Customer annually in advance, and Customer will pay each invoice within 15 days of the invoice date.

Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.

Technical Support: Customers may contact Squarerigger for support by phone at +1-360-698-3562, by accessing Squarerigger’s online knowledge base, or by submitting a support inquiry through the customer portal at https://portal.squarerigger.com. Support is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time, excluding company holidays.

SLA: Provider will use commercially reasonable efforts to provide and maintain the Cloud Service without excessive errors and interruptions. If Provider does not meet the SLA in two consecutive months or over three months in any 12-month period, then Customer may, in addition to any applicable Service Credits, terminate this Order Form upon notice and receive a prorated refund of prepaid fees for the remainder of the Subscription Period.

Service Level Agreement

This Agreement Incorporates the Service Level Agreement Standard Terms available at https://commonpaper.com/standards/service-level-agreement/2.0 with the below Variables. A copy of the Standard Terms is attached for convenience only.

Provider will make the Cloud Service available with a Target Uptime of 99.5%

The Service Credit will be calculated as outlined in the table below:

Service Credits are Customer’s sole and exclusive remedy for failure to meet the Target Uptime, except where the termination thresholds described above are met. To receive a Service Credit, Customer must submit a written request to Provider within thirty (30) days after the end of the month in which the applicable uptime failure occurred. Failure to submit such request within this period will result in forfeiture of the Service Credit. Any approved Service Credits will be applied as a credit against future fees and are not refundable or payable in cash.

Scheduled Downtime means

• the period where the Cloud Service is not available to Customer because Provider is performing routine or scheduled maintenance during the following time windows: 8:00pm to 2:00am Eastern (US & Canada) time during Sat and Sun; or
• when the Cloud Service is not available to Customer following written notice (including by email, on the Cloud Service, or on Provider's website) given at least 8 hours before the period of unavailability.

Key Terms

Customer: The company or person who accesses or uses the Cloud Service. If the person accepting this Agreement is doing so on behalf of a company, all use of the word "Customer" in the Agreement will mean that company.

Chosen Courts: The state or federal courts located in Delaware

Covered Claims:

Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights.

Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights; or (2) results from Customer’s breach or alleged breach of Section 2.1 (Restrictions on Customer).

Governing Law: The laws of the State of Delaware

General Cap Amount:

The fees paid or payable by Customer to Provider in the 12-month period immediately before the claim

Onboarding Completion means the point at which the Cloud Service has been provisioned and is reasonably ready for Customer’s use, including completion of any required data imports or initial configuration, whether Customer has fully adopted or actively used the Cloud Service.

Order Date: The date set forth on the applicable Order Form or signed quote.

Order Form means a mutually agreed ordering document, including a signed quote, that references this Agreement and specifies the Cloud Service, fees, and subscription term.

Provider: Squarerigger Inc.

Notice Address:

For Provider: notices@squarerigger.com

For Customer: The main email address on Customer's account