Squarerigger, Inc. Terms of Service
Last Updated: July 31st, 2026
If Customer has signed a separately negotiated master agreement with Provider covering access to the Cloud Service under the same account, and that agreement has not ended, these Terms of Service do not apply to Customer. Instead, that separately negotiated agreement governs Customer's use of the Cloud Service.
These Terms of Service ("Framework Terms") are between Squarerigger, Inc. ("Provider," "Squarerigger," "we") and the company or person accessing or using the Cloud Service ("Customer," "you"). This Agreement consists of: (1) the applicable Order Form or signed quote (the "Order Form"), and (2) these Framework Terms.
If you are accepting these Framework Terms on behalf of a company, you represent that you are authorized to bind that company. By signing an Order Form, or by accessing or using the Cloud Service, Customer accepts this Agreement and agrees to be bound by it.
1. Framework Terms
These Framework Terms are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms, Version 2.1 (https://commonpaper.com/standards/cloud-service-agreement/2.1/), which are incorporated by reference. Any modifications made in an Order Form control over conflicts with the Standard Terms. Capitalized terms not defined here have the meanings given in the Order Form or the Standard Terms.
Cloud Service: The Squarerigger Fleet Maintenance Management Platform — a hosted, subscription-based SaaS solution that enables fleets to manage maintenance operations, equipment, preventive maintenance, work orders, parts, and reporting through a secure, web-based platform, together with any optional analytics, integrations, or services specified in the applicable Order Form.
Subscription Period: As set forth in the applicable Order Form.
Subscription Start Date; Billing Commencement: The Subscription Period and billing will commence thirty (30) days after the Effective Date, unless otherwise specified in the applicable Order Form.
Cloud Service Fees: As set forth in the applicable Order Form, which specifies subscription fees, billing frequency, and any applicable implementation, onboarding, or add-on service fees.
Effective Date: The date Customer first signs an Order Form, or, if earlier, the date Customer first accesses or uses the Cloud Service.
Payment Process: Provider will invoice Customer annually in advance, and Customer will pay each invoice within fifteen (15) days of the invoice date, unless otherwise specified in the applicable Order Form.
Non-Renewal Notice Period: At least thirty (30) days before the end of the then-current Subscription Period.
Technical Support: Customers may contact Squarerigger for support by phone at +1-360-698-3562, by accessing Squarerigger's online knowledge base, or by submitting a request through the customer portal at https://portal.squarerigger.com. Support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding company holidays.
SLA Remedy: Provider will use commercially reasonable efforts to provide and maintain the Cloud Service without excessive errors or interruptions. If Provider fails to meet the Target Uptime in two consecutive months, or in three months within any twelve-month period, Customer may — in addition to any Service Credits due — terminate the applicable Order Form on notice and receive a prorated refund of prepaid fees for the remainder of the Subscription Period.
2. Service Level Agreement
This Agreement incorporates the Service Level Agreement Standard Terms available at https://commonpaper.com/standards/service-level-agreement/2.0, with the variables below. A copy of the Standard Terms is attached for convenience only.
Target Uptime: 99.5%
Service Credits:
| Actual Uptime Percentage | Percentage of Monthly Cloud Service Fee Credited |
|---|---|
| 98.0% up to Target Uptime | 10.0% |
| 95.0% to 98.0% | 25.0% |
| Under 95.0% | 50.0% |
Service Credits are Customer's sole and exclusive remedy for failure to meet the Target Uptime, except where the termination threshold described above is met. To receive a Service Credit, Customer must submit a written request within thirty (30) days after the end of the month in which the uptime failure occurred. Failure to submit a timely request forfeits the Service Credit. Approved Service Credits are applied against future fees and are not refundable or payable in cash.
Scheduled Downtime means the period during which the Cloud Service is unavailable to Customer because Provider is performing routine or scheduled maintenance:
- during the window of 8:00 p.m. to 2:00 a.m. Eastern (US & Canada) time, any day of the week; or
- following written notice (including by email, on the Cloud Service, or on Provider's website) given at least 8 hours before the period of unavailability.
3. Key Terms
Customer: The company or person who accesses or uses the Cloud Service. If the individual accepting this Agreement is doing so on behalf of a company, "Customer" means that company.
Chosen Courts: The state or federal courts located in Delaware.
Governing Law: The laws of the State of Delaware.
Covered Claims:
- Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer in accordance with this Agreement, violates, misappropriates, or otherwise infringes anyone else's intellectual property or other proprietary rights.
- Customer Covered Claims: Any action, proceeding, or claim that (1) Customer Content, when used in accordance with this Agreement, violates, misappropriates, or otherwise infringes anyone else's intellectual property or other proprietary rights; or (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer) of the Standard Terms.
General Cap Amount: The fees paid or payable by Customer to Provider in the twelve (12) month period immediately before the claim.
Onboarding Completion means the point at which the Cloud Service has been provisioned and is reasonably ready for Customer's use, including completion of any required data imports or initial configuration, regardless of whether Customer has fully adopted or actively used the Cloud Service.
Order Date: The date set forth on the applicable Order Form.
Order Form means a mutually agreed ordering document, including a signed quote, that references this Agreement and specifies the Cloud Service, fees, and Subscription Period.
Provider: Squarerigger, Inc.
Notice Address:
- For Provider: notices@squarerigger.com
- For Customer: The main email address on Customer's account.
These Framework Terms are posted at [INSERT URL] and are incorporated by reference into every Order Form or signed quote referencing them.
quarerigger, Inc. Terms of Service
Last Updated: July 31st, 2026
If Customer has signed a separately negotiated master agreement with Provider covering access to the Cloud Service under the same account, and that agreement has not ended, these Terms of Service do not apply to Customer. Instead, that separately negotiated agreement governs Customer's use of the Cloud Service.
These Terms of Service ("Framework Terms") are between Squarerigger, Inc. ("Provider," "Squarerigger," "we") and the company or person accessing or using the Cloud Service ("Customer," "you"). This Agreement consists of: (1) the applicable Order Form or signed quote (the "Order Form"), and (2) these Framework Terms.
If you are accepting these Framework Terms on behalf of a company, you represent that you are authorized to bind that company. By signing an Order Form, or by accessing or using the Cloud Service, Customer accepts this Agreement and agrees to be bound by it.
1. Framework Terms
These Framework Terms are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms, Version 2.1 (https://commonpaper.com/standards/cloud-service-agreement/2.1/), which are incorporated by reference. Any modifications made in an Order Form control over conflicts with the Standard Terms. Capitalized terms not defined here have the meanings given in the Order Form or the Standard Terms.
Cloud Service: The Squarerigger Fleet Maintenance Management Platform — a hosted, subscription-based SaaS solution that enables fleets to manage maintenance operations, equipment, preventive maintenance, work orders, parts, and reporting through a secure, web-based platform, together with any optional analytics, integrations, or services specified in the applicable Order Form.
Subscription Period: As set forth in the applicable Order Form.
Subscription Start Date; Billing Commencement: The Subscription Period and billing will commence thirty (30) days after the Effective Date, unless otherwise specified in the applicable Order Form.
Cloud Service Fees: As set forth in the applicable Order Form, which specifies subscription fees, billing frequency, and any applicable implementation, onboarding, or add-on service fees.
Effective Date: The date Customer first signs an Order Form, or, if earlier, the date Customer first accesses or uses the Cloud Service.
Payment Process: Provider will invoice Customer annually in advance, and Customer will pay each invoice within fifteen (15) days of the invoice date, unless otherwise specified in the applicable Order Form.
Non-Renewal Notice Period: At least thirty (60) days before the end of the then-current Subscription Period.
Technical Support: Customers may contact Squarerigger for support by phone at +1-360-698-3562, by accessing Squarerigger's online knowledge base, or by submitting a request through the customer portal at https://portal.squarerigger.com. Support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding company holidays.
SLA Remedy: Provider will use commercially reasonable efforts to provide and maintain the Cloud Service without excessive errors or interruptions. If Provider fails to meet the Target Uptime in two consecutive months, or in three months within any twelve-month period, Customer may — in addition to any Service Credits due — terminate the applicable Order Form on notice and receive a prorated refund of prepaid fees for the remainder of the Subscription Period.
2. Service Level Agreement
This Agreement incorporates the Service Level Agreement Standard Terms available at https://commonpaper.com/standards/service-level-agreement/2.0, with the variables below. A copy of the Standard Terms is attached for convenience only.
Target Uptime: 99.5%
Service Credits:
| Actual Uptime Percentage | Percentage of Monthly Cloud Service Fee Credited |
|---|---|
| 98.0% up to Target Uptime | 10.0% |
| 95.0% to 98.0% | 25.0% |
| Under 95.0% | 50.0% |
Service Credits are Customer's sole and exclusive remedy for failure to meet the Target Uptime, except where the termination threshold described above is met. To receive a Service Credit, Customer must submit a written request within thirty (30) days after the end of the month in which the uptime failure occurred. Failure to submit a timely request forfeits the Service Credit. Approved Service Credits are applied against future fees and are not refundable or payable in cash.
Scheduled Downtime means the period during which the Cloud Service is unavailable to Customer because Provider is performing routine or scheduled maintenance:
- during the window of 8:00 p.m. to 2:00 a.m. Eastern (US & Canada) time, any day of the week; or
- following written notice (including by email, on the Cloud Service, or on Provider's website) given at least 8 hours before the period of unavailability.
3. Key Terms
Customer: The company or person who accesses or uses the Cloud Service. If the individual accepting this Agreement is doing so on behalf of a company, "Customer" means that company.
Chosen Courts: The state or federal courts located in Delaware.
Governing Law: The laws of the State of Delaware.
Covered Claims:
- Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer in accordance with this Agreement, violates, misappropriates, or otherwise infringes anyone else's intellectual property or other proprietary rights.
- Customer Covered Claims: Any action, proceeding, or claim that (1) Customer Content, when used in accordance with this Agreement, violates, misappropriates, or otherwise infringes anyone else's intellectual property or other proprietary rights; or (2) results from Customer's breach or alleged breach of Section 2.1 (Restrictions on Customer) of the Standard Terms.
General Cap Amount: The fees paid or payable by Customer to Provider in the twelve (12) month period immediately before the claim.
Onboarding Completion means the point at which the Cloud Service has been provisioned and is reasonably ready for Customer's use, including completion of any required data imports or initial configuration, regardless of whether Customer has fully adopted or actively used the Cloud Service.
Order Date: The date set forth on the applicable Order Form.
Order Form means a mutually agreed ordering document, including a signed quote, that references this Agreement and specifies the Cloud Service, fees, and Subscription Period.
Provider: Squarerigger, Inc.
Notice Address:
- For Provider: notices@squarerigger.com
- For Customer: The main email address on Customer's account.
These Framework Terms are posted at https://squarerigger.com/terms-of-service and are incorporated by reference into every Order Form or signed quote referencing them.